Job Description
Join Delta Support Solutions as an Entry Level Customer Service Representative in vibrant New Orleans! Launch your career with comprehensive paid training and competitive compensation. We're seeking enthusiastic individuals to deliver exceptional customer experiences while developing valuable professional skills. Enjoy a supportive environment with growth opportunities and benefits including health insurance and retirement plans.
No prior experience required – we invest in your success through our industry-leading training program. Work with a diverse team committed to excellence in customer service while making a positive impact on our community.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system and knowledge base
- Document interactions accurately and maintain detailed customer records
- Collaborate with team members to ensure consistent service quality
- Participate in ongoing training to enhance product knowledge and service skills
- Meet performance metrics including resolution times and customer satisfaction scores
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Positive attitude with problem-solving aptitude
- Ability to multitask in a fast-paced environment
- Willingness to work flexible hours including weekends
- No prior experience necessary – paid training provided
- Passion for helping others and delivering exceptional service