Job Description
Join our award-winning team as a Customer Service Representative and deliver exceptional experiences from the comfort of your home! ConnectServe Solutions is urgently hiring motivated professionals for immediate remote positions serving clients in Chicago, IL and New York. No commute, no office politics – just flexible, impactful work with competitive benefits and growth opportunities.
Why You'll Love This Role:
- 100% remote work with flexible hours
- Comprehensive training and certification
- Health, dental, and vision benefits
- Performance-based bonuses
- Career advancement pathways
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Manage and update customer records in CRM systems
- Collaborate with support teams to address complex issues
- Meet/exceed key performance metrics (CSAT, resolution time)
- Identify upsell opportunities to enhance customer value
- Document interactions and maintain accurate records
- Participate in weekly team training sessions
Qualifications
- 1+ years customer service or call center experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (Salesforce preferred)
- High-speed home internet and quiet workspace
- Ability to work flexible shifts (including evenings/weekends)
- US work authorization and residency in IL/NY
- Type 40+ WPM and strong computer navigation