Job Description
Join ConnectCare Solutions as a Night Shift Chat Support Specialist and become the digital frontline for our clients! We're seeking tech-savvy communicators to deliver exceptional customer experiences via real-time chat platforms. This role offers immediate start opportunities with competitive pay, comprehensive training, and a supportive remote-first culture. Help resolve technical issues, troubleshoot software problems, and build lasting customer relationships – all while working flexible night shifts that fit your lifestyle. Our Indianapolis-based team values professionalism, empathy, and problem-solving skills. Apply today and start your career in customer support tomorrow!
Responsibilities
- Provide real-time chat support to customers across multiple industries
- Troubleshoot technical issues including software, hardware, and connectivity problems
- Maintain detailed documentation of customer interactions and resolutions
- Adhere to service level agreements (SLAs) for response and resolution times
- Collaborate with technical teams to escalate complex issues
- Continuously update knowledge base with new solutions and best practices
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer support experience via chat, email, or phone
- Exceptional typing speed (60+ WPM) and written communication skills
- Strong problem-solving abilities with technical aptitude
- Ability to work independently during night shifts (10 PM - 6 AM EST)
- Proficiency with CRM tools and support platforms (Zendesk, Freshdesk, etc.)
- US residency and reliable internet connection