Job Description
Join our dynamic team as an immediate-hire Chat Support Agent in sunny San Jose, CA! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat channels. This contract position offers flexible scheduling and rapid onboarding for qualified candidates. If you thrive in fast-paced digital environments and possess exceptional problem-solving skills, apply today to launch your career with a leading tech support provider.
Responsibilities
- Respond to customer inquiries via live chat with average response time <90 seconds
- Troubleshoot technical issues for SaaS products using diagnostic tools
- Document interactions in CRM systems with 98% accuracy
- Collaborate with Tier 2 support for complex escalations
- Maintain 95% customer satisfaction score through personalized solutions
- Adhere to SLA metrics and company communication protocols
- Participate in weekly product knowledge training sessions
Qualifications
- 1+ years experience in customer support or helpdesk roles
- Proficient in live chat platforms (Zendesk, Intercom, or LivePerson)
- Exceptional written communication with clear, concise messaging
- Ability to multitask across 3-5 concurrent chat sessions
- Familiarity with remote work tools and secure data handling
- High school diploma or equivalent; technical certifications a plus
- Available for immediate start and flexible scheduling