Job Description
Join Our Award-Winning Support Team in Atlanta!
TechConnect Solutions is seeking passionate Chat Support Agents to join our dynamic team immediately. This full-time position offers competitive pay, comprehensive benefits, and the opportunity to work with cutting-edge technology in a collaborative environment. If you excel at problem-solving and thrive in fast-paced digital interactions, apply today to start your career with us!
Responsibilities
- Deliver exceptional customer support via live chat platform
- Resolve technical inquiries and troubleshoot product issues
- Maintain detailed documentation of customer interactions
- Collaborate with cross-functional teams to escalate complex cases
- Meet performance metrics for response time and resolution rate
- Identify process improvements to enhance customer experience
- Train on new products and support protocols bi-weekly
Qualifications
- 1+ years customer service experience (chat support preferred)
- High school diploma or equivalent; bachelor's degree a plus
- Typing speed of 50+ WPM with 98% accuracy
- Proficiency in Zendesk, Salesforce, or similar CRM tools
- Exceptional written communication and empathy skills
- Ability to multitask in high-volume digital environments
- Must be available for immediate start and flexible shifts