Job Description
Join our elite customer support team as a Chat Support Agent in Dallas, TX! We're seeking night shift professionals to deliver exceptional digital customer experiences. This role offers competitive pay, comprehensive training, and growth opportunities in a fast-paced tech environment.
Why You'll Love Working Here: Flexible scheduling, performance bonuses, health benefits, and a vibrant team culture focused on innovation and customer success. Our hiring event is your direct pathway to joining a company that invests in its people.
Responsibilities
- Provide real-time support via live chat to resolve customer inquiries
- Document interactions and troubleshoot technical issues using CRM systems
- Collaborate with cross-functional teams to improve service quality
- Maintain product knowledge across multiple service channels
- Adhere to SLAs and quality standards during peak hours
- Escalate complex issues appropriately while maintaining customer rapport
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in digital channels
- Minimum 45 WPM typing speed with 98% accuracy
- Proficiency in CRM software and ticketing systems
- Exceptional written communication and empathy skills
- Ability to work nights (10 PM - 6 AM) with flexible scheduling
- Basic technical troubleshooting abilities
- Strong problem-solving under pressure