Job Description
Launch your customer service career with our comprehensive paid training program! SupportHub Solutions is seeking motivated Chat Support Agents in Jacksonville, FL to join our dynamic team. Enjoy weekly paychecks, flexible scheduling options, and full benefits after training. We provide all necessary tools and certifications to excel in remote customer support roles.
Join 500+ agents who've transformed their careers through our industry-leading training curriculum. No prior experience required – we invest in your success with 4 weeks of paid training covering communication protocols, technical troubleshooting, and CRM systems. Competitive compensation starting at $18/hour with performance-based bonuses.
Responsibilities
- Deliver exceptional customer support via live chat channels for Fortune 500 clients
- Resolve technical issues and billing inquiries with empathy and efficiency
- Maintain detailed case documentation in Zendesk and Salesforce platforms
- Collaborate with Tier 2 agents for complex escalations
- Adhere to SLA metrics (95% CSAT, <2 min response time)
- Participate in weekly coaching sessions and product training
- Contribute to knowledge base improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 60+ WPM typing accuracy with strong grammar skills
- Experience in remote work environments or customer service
- Proficiency in G Suite, Microsoft Office, and CRM tools
- Ability to work evenings/weekends based on client requirements
- Clear background check and drug screening required
- Reliable high-speed internet and quiet home office setup