Job Description
Join our award-winning customer revolution! NexusConnect Solutions is urgently hiring Chat Support Specialists in Columbus, Ohio. We provide comprehensive paid training and career advancement opportunities. As a key member of our digital support team, you'll resolve customer inquiries via live chat while building lasting relationships. Enjoy competitive compensation, flexible scheduling, and a vibrant remote-first culture. No prior experience required—just exceptional communication skills and a passion for helping others!
Responsibilities
- Deliver real-time chat support for high-value B2B clients
- Resolve technical issues using proprietary CRM tools
- Maintain accurate customer interaction logs in Salesforce
- Collaborate with Tier-2 support for complex escalations
- Meet/exceed monthly quality and resolution metrics
- Contribute to knowledge base documentation
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 50 WPM typing accuracy
- Experience with Zendesk or Intercom platforms
- Strong written communication skills in English
- Ability to multitask in fast-paced environments
- Basic troubleshooting aptitude for software issues
- Reliable home internet connection (remote option available)
- Ohio residency required for onboarding