Job Description
Join our award-winning remote call center team and enjoy the freedom of working from home with daily pay! ConnectCare Solutions is seeking motivated Customer Service Representatives to handle inbound/outbound calls for Fortune 500 clients. No commute, flexible scheduling, and comprehensive training provided. Perfect for career changers or those seeking work-life balance in the dynamic Tucson market.
What We Offer:
- Daily pay via direct deposit
- Comprehensive health benefits
- 401(k) with company match
- Home office equipment stipend
- Advancement opportunities
Responsibilities
- Handle 50-80 calls daily in a fast-paced environment
- Resolve customer inquiries using CRM systems
- Meet/exceed performance metrics (AHT, CSAT)
- Document interactions accurately in Salesforce
- Participate in weekly coaching sessions
- Adhere to PCI compliance standards
- Collaborate with cross-functional teams
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Minimum 40 WPM typing speed
- Quiet, dedicated home office space
- Reliable high-speed internet (50+ Mbps)
- Experience with Zendesk/Salesforce preferred
- Ability to work flexible shifts (including weekends)
- Pass background/drug screening