Job Description
Join our award-winning support team as a Chat Support Agent! We're urgently hiring motivated individuals in Ohio with no prior experience required. Enjoy comprehensive paid training, career advancement opportunities, and a collaborative remote-first culture. Help customers resolve technical issues via live chat while building valuable skills in communication and problem-solving. Immediate start dates available!
Responsibilities
- Provide exceptional customer support via live chat channels
- Resolve technical issues, billing inquiries, and product questions
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex cases
- Meet performance metrics for response time and resolution
- Participate in ongoing training and skill development
- Contribute to team knowledge base articles
Qualifications
- High school diploma or equivalent (college preferred)
- Strong written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with typing 40+ WPM
- Customer service mindset with empathy and patience
- Reliable high-speed internet connection
- Available to work flexible shifts including weekends
- Ohio residency required (no relocation sponsorship)