Job Description
Join TechConnect Solutions as a Chat Support Agent and kickstart your career in customer service! We're seeking weekend shift professionals in Columbus, OH to deliver exceptional digital support. Enjoy our comprehensive paid training program designed to equip you with industry-leading tools and techniques. This role offers competitive compensation, flexible scheduling, and opportunities for advancement in a dynamic tech environment. Perfect for detail-oriented individuals with strong communication skills who thrive in fast-paced digital interactions.
Responsibilities
- Provide real-time chat support to resolve customer inquiries, technical issues, and product questions
- Document interactions and maintain accurate case histories in CRM systems
- Collaborate with technical teams to escalate complex issues efficiently
- Adhere to service level agreements (SLAs) for response and resolution times
- Continuously update product knowledge through training modules
- Identify trends in customer feedback to improve service quality
- Uphold company standards for professionalism and brand voice
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or chat support experience
- Excellent written communication and typing skills (60+ WPM)
- Proficiency with CRM software and ticketing systems (e.g., Zendesk)
- Strong problem-solving abilities and emotional intelligence
- Availability for weekend shifts (Friday-Sunday, 10AM-6PM)
- Ability to multitask in fast-paced digital environments
- Reliable internet connection and quiet home office space