Job Description
Join SupportHub Solutions as a Chat Support Agent and enjoy the flexibility of weekly pay! We're seeking tech-savvy communicators to deliver exceptional customer experiences through our digital chat platforms. This role offers immediate start, comprehensive training, and a dynamic team environment. Perfect for those seeking consistent paychecks and growth opportunities in Columbus's thriving tech sector.
Responsibilities
- Resolve customer inquiries via live chat with 95%+ satisfaction rate
- Maintain detailed documentation of interactions and resolutions
- Collaborate with technical teams to troubleshoot complex issues
- Adhere to SLAs and response time metrics
- Contribute to process improvement initiatives
- Participate in ongoing product and soft-skills training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or chat support experience
- 60+ WPM typing speed with 95% accuracy
- Proficiency in CRM systems (Zendesk preferred)
- Exceptional written communication skills
- Ability to multitask in fast-paced environments
- Reliable high-speed internet connection