Job Description
Join Nexus Customer Solutions as a Chat Support Agent and kickstart your career in customer service with our comprehensive paid training program! We're seeking tech-savvy communicators in Charlotte, NC to deliver exceptional support via chat channels. Enjoy the stability of weekly pay, a competitive hourly wage, and full benefits including health insurance and retirement plans. Our modern downtown office features collaborative workspaces and flexible scheduling options. No prior experience required – we provide all training needed to succeed!
Responsibilities
- Respond to customer inquiries via live chat with professionalism and accuracy
- Resolve technical issues, billing questions, and product concerns efficiently
- Document interactions in CRM systems while maintaining quality standards
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Exceptional written communication skills (no heavy accents)
- Proficient in typing with minimum 45 WPM
- Strong problem-solving abilities and patience
- Reliable internet connection for hybrid work options
- Ability to work rotating weekends (1-2 days/month)
- Pass background check and drug screening