Job Description
Join our award-winning support team as a Chat Support Agent in Seattle! We're seeking tech-savvy communicators to deliver exceptional customer service through live chat channels. Enjoy weekly pay, comprehensive paid training, and a career path with growth opportunities. Work in our modern Pioneer Square office with competitive benefits and a collaborative culture.
Perfect for career changers or recent graduates, this role combines technical problem-solving with customer empathy. You'll handle inquiries, resolve issues, and become a product expert – all while gaining valuable experience in a fast-paced digital environment.
Responsibilities
- Respond to customer inquiries via live chat with professionalism and accuracy
- Resolve technical issues and troubleshoot software/hardware problems
- Maintain detailed case documentation in CRM systems
- Collaborate with engineering teams to escalate complex issues
- Meet performance metrics for response time and CSAT scores
- Continuously update product knowledge through training modules
- Proactively suggest process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 40 WPM typing speed with 95% accuracy
- Basic troubleshooting experience for common tech issues
- Exceptional written communication skills
- Ability to work in a fast-paced environment
- Customer service mindset with patience and empathy
- Proficiency with Windows/macOS and web applications
- Must pass background check and drug screening