Job Description
Join our award-winning team as a Customer Service Representative and launch your career in customer excellence! We're seeking passionate individuals to deliver exceptional support experiences while receiving comprehensive paid training. This immediate hire opportunity offers competitive pay, career advancement pathways, and a dynamic work environment in Cleveland. Perfect for career changers and newcomers to the customer service field – no prior experience required!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product issues efficiently using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet key performance metrics including customer satisfaction scores and resolution rates
- Proactively identify opportunities to enhance service quality and customer retention
Qualifications
- High school diploma or equivalent required; associate degree preferred
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office Suite and ability to learn new software quickly
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including evenings and weekends
- Previous customer service experience a plus but not required
- Must pass background check and drug screening