Job Description
Join our award-winning customer support team and launch your career in tech with weekly pay and paid training! We're seeking empathetic Chat Support Agents in Seattle, TX to deliver exceptional digital experiences. No prior experience required – we invest in your growth with comprehensive paid training on industry-leading platforms. Enjoy competitive hourly wages, flexible scheduling options, and a remote-friendly environment where your communication skills shine. Apply today and start earning weekly!
Responsibilities
- Provide real-time support via live chat for product inquiries and troubleshooting
- Document customer interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex issues
- Maintain positive customer satisfaction metrics (CSAT >95%)
- Adhere to SLAs with average response time <60 seconds
- Continuously update knowledge base documentation
- Participate in weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 40 WPM typing accuracy
- Experience with customer service platforms (Zendesk/Intercom)
- Exceptional written communication skills
- Ability to multitask in fast-paced environments
- Basic troubleshooting for software/hardware issues
- Must pass background check and drug screen
- Reliable high-speed internet connection