Job Description
Launch Your Career with Paid Training!
We are currently seeking motivated individuals in Fort Worth, TX to join our elite customer support team. At ConnectLive Solutions, we value talent and potential over experience. We are offering a fantastic opportunity for no-experience required candidates to join us in a rewarding career path.
As a Chat Support Representative, you will be the first point of contact for our clients, resolving inquiries and ensuring high levels of customer satisfaction. We provide comprehensive paid training to get you up to speed quickly. If you have a friendly demeanor and a willingness to learn, we want to hear from you!
Responsibilities
- Respond to incoming customer inquiries via live chat with a focus on speed and accuracy.
- Demonstrate empathy and patience while resolving customer issues and complaints.
- Utilize the CRM system to document customer interactions and account updates.
- Collaborate with the technical team to troubleshoot complex problems.
- Maintain a professional and positive brand image in all communications.
- Adhere to daily attendance and performance quality standards.
Qualifications
- High school diploma or GED is required.
- Must have a stable, high-speed internet connection.
- Excellent typing skills (minimum 40 words per minute) and computer literacy.
- Strong verbal and written communication skills.
- Ability to work flexible shifts, including evenings and weekends.
- Must be authorized to work in the United States.