Job Description
Are you seeking a stable career in customer service with paid training and a competitive night shift schedule in Dallas, TX?
Apex Contact Solutions is looking for motivated individuals to join our growing team. We pride ourselves on delivering exceptional support to our clients and offer a pathway to career advancement for those ready to learn.
Why You Should Apply:
- Paid Training Program: No prior experience necessary—we provide the skills you need to succeed.
- Night Shift Schedule: Enjoy the benefits of working off-hours with premium shift differentials.
- Modern Work Environment: State-of-the-art facilities in the heart of Dallas.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on resolution and satisfaction.
- Assist customers with account inquiries, technical support, and product information.
- Document all customer interactions and transactions accurately into the CRM system.
- Identify opportunities to up-sell products or services to meet revenue goals.
- Adhere to quality assurance standards and call scripts to maintain brand consistency.
- Collaborate with the support team to troubleshoot complex customer issues.
- Stay updated on product knowledge and policy changes through ongoing training.
Qualifications
- High school diploma or GED required.
- Must be available to work rotating night shifts (e.g., 8:00 PM - 5:00 AM).
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to remain calm and professional when handling difficult customer situations.
- Self-motivated with a strong desire to learn new skills.