Job Description
Are you a problem solver with a knack for communication?
ApexTech Solutions is currently hosting a Hiring Event for Chat Support Representatives in San Jose, CA. We are looking for dedicated individuals to join our growing team and provide exceptional service to our clients through real-time chat channels. This is an immediate hire opportunity for the right candidate.
Join us and enjoy a dynamic work environment where your skills are valued. We offer competitive pay, comprehensive benefits, and a clear path for career growth.
Responsibilities
- Respond to customer inquiries via live chat with professionalism and empathy.
- Resolve technical issues, product questions, and account concerns efficiently.
- Maintain a high level of customer satisfaction (CSAT) scores during every interaction.
- Document detailed logs of customer interactions and resolutions.
- Collaborate with team leads to identify trends and improve support protocols.
- Adhere to company guidelines and quality assurance standards at all times.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, technical support, or chat support is a plus.
- Proven typing speed of 45+ WPM with high accuracy.
- Strong computer literacy and proficiency with CRM software.
- Ability to work in a fast-paced environment and handle multiple chats simultaneously.
- Must be available to work flexible shifts, including evenings and weekends.