Job Description
Are you a people-person with a knack for technology? Apex Customer Solutions is hosting a special hiring event for passionate Chat Support Representatives to join our weekend team in Fort Worth, Texas.
We are looking for individuals who thrive in a fast-paced environment and want to make a real difference in our clients' experiences. This is a fantastic opportunity for those seeking flexible weekend hours without sacrificing a competitive salary and comprehensive benefits.
Responsibilities
- Engage with customers via live chat to provide accurate product information and troubleshooting assistance.
- Resolve incoming inquiries and complaints with a focus on customer satisfaction and retention.
- Log all interactions and case details into our CRM software accurately and efficiently.
- Collaborate with internal teams to escalate complex technical issues or feedback.
- Maintain a positive, professional, and empathetic tone in every conversation.
Qualifications
- High school diploma or equivalent required.
- Proven experience in customer service or technical support is a plus.
- Must have a reliable high-speed internet connection and a quiet workspace.
- Strong typing speed (minimum 35-40 WPM).
- Ability to work weekends (Saturday and Sunday) as scheduled.
- Proficient with computers and navigating multiple windows simultaneously.