Job Description
Join NexaConnect Solutions as a Local Customer Service Representative in Mesa, AZ! We're seeking energetic professionals to deliver exceptional support while enjoying the flexibility of daily pay. Perfect for those seeking immediate start opportunities with career growth potential in a dynamic customer service environment.
Why NexaConnect?
- Daily pay option for financial flexibility
- Comprehensive paid training
- Performance-based bonuses
- Modern downtown Mesa office
- Health benefits for full-time contractors
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, shipping, and product issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams for complex problem escalation
- Maintain customer satisfaction scores above 95%
- Meet/exceed daily productivity and quality targets
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local markets
- Strong typing skills (40+ WPM) and MS Office proficiency
- Excellent verbal communication in English and Spanish
- Ability to work flexible shifts including weekends
- Pass background check and drug screening
- Reside within 15 miles of Mesa, AZ
- Valid Arizona driver's license (for occasional field visits)