Job Description
Are you a night owl looking for a flexible career with immediate start opportunities? Apex Support Solutions is seeking a dedicated and empathetic Chat Support Representative to join our elite customer service team in Charlotte, NC.
In this role, you will be the first point of contact for our clients, providing real-time assistance through live chat platforms. We pride ourselves on our high-conversion culture and are looking for individuals who are driven to deliver exceptional customer experiences while enjoying the flexibility of a night shift schedule.
Why Join Us?
- Immediate Start: Onboarding begins within 48 hours.
- Competitive Pay: Earn between $18.00 - $24.00 per hour based on experience.
- Remote Flexibility: Work from the comfort of your home in Charlotte or New York.
- Benefits: Health, dental, and vision insurance available after 90 days.
Don't miss this chance to advance your career in a fast-paced tech environment. Apply now to secure your position!
Responsibilities
- Provide real-time, high-quality customer support via live chat and messaging platforms.
- Resolve complex customer inquiries and complaints with patience and professionalism.
- Maintain a high typing speed (40+ WPM) while handling multiple concurrent chats.
- Document customer interactions, feedback, and technical issues accurately in the CRM system.
- Collaborate with the support team and management to improve service protocols.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Adhere to all company policies, quality assurance standards, and compliance regulations.
Qualifications
- High school diploma or GED equivalent required.
- Proven typing speed of at least 40 words per minute.
- Stable, high-speed internet connection (unlimited data recommended).
- Ability to work night shifts (e.g., 10:00 PM - 6:00 AM EST) consistently.
- Fluency in English (written and verbal) with excellent grammar.
- Previous experience in customer service, technical support, or chat support is highly preferred.
- Strong problem-solving skills and a customer-centric mindset.