Job Description
Join our dynamic team as a Local Customer Service Representative in Charlotte, NC! We offer competitive daily pay, comprehensive paid training, and a supportive environment where your growth is prioritized. Enjoy the flexibility of daily paychecks while building a rewarding career in customer service. No experience necessary – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns efficiently
- Document interactions accurately in CRM systems
- Meet daily performance metrics for response time and resolution
- Collaborate with team members to improve service quality
- Adhere to company policies and confidentiality guidelines
Qualifications
- High school diploma or equivalent required
- Exceptional communication and problem-solving skills
- Ability to work in a fast-paced environment
- Basic computer proficiency with typing speed of 30+ WPM
- Positive attitude and customer-focused mindset
- Must pass background check and drug screening
- Availability to work flexible shifts including weekends