Job Description
Are you a dedicated professional seeking a stable career with immediate start opportunities in the vibrant Washington DC metropolitan area? We are looking for a Chat Support Representative to join our elite support team, serving clients across the US.
As a key member of our night shift team, you will provide exceptional customer service through live chat, solving complex problems with empathy and efficiency. This role offers a fantastic work-life balance for those who thrive in the evening hours.
Responsibilities
- Manage high-volume customer interactions via real-time chat with a focus on speed and accuracy.
- Resolve technical issues and answer product inquiries for US-based clients.
- Document all customer interactions and feedback in the CRM system.
- Collaborate with the support team to improve service protocols and FAQs.
- Escalate complex cases to senior management when necessary.
- Maintain a positive, professional, and empathetic tone in all written communications.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, technical support, or call center environments preferred.
- Excellent written communication skills with impeccable grammar and spelling.
- Typing speed of 40+ WPM.
- Ability to work a rotating night shift schedule (e.g., 10 PM - 6 AM).
- US work authorization required.