Job Description
Are you looking to launch a rewarding career in customer service? Apex Customer Solutions is hiring Chat Support Representatives in Chicago, IL. We are looking for motivated individuals with a positive attitude who are ready to learn. We offer comprehensive paid training and no prior experience is necessary.
In this role, you will serve as the voice and digital face of our brand, assisting customers through real-time chat interactions. You will help resolve issues, answer product questions, and ensure every customer leaves with a smile. Join a team that values growth, flexibility, and exceptional service.
What We Offer:
- Competitive hourly pay starting at $18.00/hr.
- Comprehensive paid training program.
- Flexible scheduling to work around your life.
- Health, dental, and vision insurance for full-time employees.
- Opportunities for career advancement within the company.
If you are detail-oriented and have excellent communication skills, we want to hear from you. Apply today and start your journey with us!
Responsibilities
- Engage with customers via live chat to provide accurate and friendly support.
- Diagnose and resolve customer issues efficiently using provided tools and resources.
- Upsell products or services where appropriate to meet team targets.
- Document all interactions and resolutions in the CRM system accurately.
- Stay up-to-date on product knowledge and company policies through ongoing training.
- Escalate complex technical issues to senior support teams.
- Maintain a high level of customer satisfaction and adhere to quality assurance metrics.
Qualifications
- High school diploma or GED equivalent.
- Must be at least 18 years of age.
- Basic computer skills and typing proficiency (35+ WPM).
- Reliable high-speed internet connection and a quiet workspace.
- Fluency in English (both written and verbal).
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Willingness to complete the required paid training program.