Job Description
Join our dynamic customer experience team as a Chat Support Specialist in the heart of San Jose's tech hub! We're seeking tech-savvy communicators to deliver exceptional real-time support via our cutting-edge chat platform. This immediate-start opportunity offers competitive compensation, comprehensive benefits, and a collaborative environment where your problem-solving skills shine. Be the voice of our brand while resolving complex inquiries with precision and empathy. Ready to accelerate your career in customer support?
Responsibilities
- Deliver real-time chat support to resolve technical and account inquiries within SLA targets
- Document interactions accurately in CRM systems while maintaining strict data confidentiality
- Collaborate with engineering teams to escalate critical technical issues
- Proactively identify opportunities to improve customer experiences and support workflows
- Maintain expert knowledge of product updates and troubleshooting protocols
- Monitor chat queues to ensure optimal response times and customer satisfaction
Qualifications
- Minimum 2 years experience in live chat or digital customer support
- Proficient in CRM platforms (Zendesk/Salesforce preferred)
- Exceptional written communication with flawless grammar and tone
- Type 60+ WPM with high accuracy in fast-paced environments
- Strong problem-solving abilities with technical aptitude
- Ability to multitask across 3-5 concurrent chat sessions
- Must pass background check and start within 5 business days