Job Description
Join our award-winning customer experience team in San Antonio! We're seeking dynamic Chat Support Specialists to deliver exceptional digital customer service. This is your opportunity to launch a rewarding career in tech support with immediate start and competitive benefits. Enjoy a modern, collaborative environment where your communication skills shine.
Responsibilities
- Deliver real-time support via chat for product inquiries and technical troubleshooting
- Maintain detailed customer interaction records in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Proactively identify opportunities to improve customer experience
- Adhere to SLAs and quality assurance metrics
- Train on proprietary software and product knowledge
- Support omnichannel initiatives (chat + email integration)
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 40 WPM typing speed with 98% accuracy
- 1+ years customer service experience
- Proficiency in Zendesk, Intercom, or similar platforms
- Exceptional written communication skills
- Ability to multitask in fast-paced digital environments
- Basic troubleshooting for common tech issues
- Spanish bilingualism strongly preferred