Job Description
Join our award-winning remote team as a Part-Time Call Center Agent! ConnectSphere Solutions is seeking dynamic professionals to deliver exceptional customer experiences from the comfort of your home office. Enjoy flexible scheduling, comprehensive training, and career advancement opportunities while supporting Fortune 500 clients in Tampa's thriving business district. Our culture prioritizes work-life balance with no weekend shifts and quarterly performance bonuses.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues using CRM tools
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Participate in weekly team training and coaching sessions
- Identify upsell opportunities for premium services
- Maintain HIPAA/GDPR compliance for sensitive data
Qualifications
- 6+ months call center or customer service experience
- Strong typing (40+ WPM) and multitasking abilities
- Quiet home office with high-speed internet
- Proficiency with Microsoft Office and CRM platforms
- Clear communication in English/Spanish bilingual preferred
- Ability to work evening/weekend shifts (20-30 hrs/week)
- Positive attitude and problem-solving mindset
- Background check and drug screen required