Job Description
Join our award-winning customer experience team at NexusConnect Solutions! We're seeking passionate Chat Support Specialists to deliver exceptional digital customer service from our Fort Worth headquarters. This is an immediate start opportunity with competitive pay, comprehensive benefits, and career growth potential. You'll be the digital face of our brand, resolving inquiries with speed and empathy while driving customer loyalty.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive health/dental/vision benefits
- 401(k) with company match
- Paid training and professional development
- Modern downtown Fort Worth workspace
Responsibilities
- Deliver real-time chat support for B2B/B2C customers across multiple platforms
- Resolve technical issues, billing inquiries, and product questions
- Maintain detailed customer interaction records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics (CSAT, resolution time, first-contact resolution)
- Identify process improvement opportunities
- Participate in weekly training sessions
Qualifications
- 1+ years customer support experience preferred
- Exceptional written communication skills (type 60+ WPM)
- Proficiency with CRM software (Zendesk/Salesforce)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree a plus)
- Available for flexible shifts including weekends
- Must pass background check and drug screening