Job Description
Are you looking for a rewarding career with no experience required?
Apex Support Solutions is currently hiring enthusiastic individuals for our Customer Service Representative team in Kansas City, MO. We pride ourselves on being an inclusive employer that values growth and development.
Join a team that offers comprehensive paid training to ensure you have the tools you need to succeed. If you have great communication skills and a desire to help people, we want to hear from you!
Responsibilities
- Assist customers with inquiries via phone, email, and live chat with a friendly, professional demeanor.
- Resolve customer issues efficiently and professionally to ensure high satisfaction scores.
- Process orders, returns, and account updates accurately using our CRM software.
- Identify customer needs and recommend appropriate solutions or products.
- Document all customer interactions and transactions in our database.
- Collaborate with team leads to meet daily and weekly performance targets.
- Stay updated on product knowledge and company policies through ongoing training.
Qualifications
- High school diploma or equivalent required.
- Must be 18 years of age or older.
- Basic computer proficiency and typing skills (35+ WPM).
- Strong verbal communication and active listening skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Reliable internet connection (if remote/hybrid).