Job Description
Join TechConnect Solutions as a Full-Time Chat Support Specialist and become the frontline hero for our valued customers! We're seeking passionate communicators to deliver exceptional remote support via live chat in a fast-paced, collaborative environment. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in Indianapolis. If you thrive on problem-solving and want to make an impact, apply today!
Responsibilities
- Provide real-time chat support for technical inquiries and product troubleshooting
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with cross-functional teams to resolve complex customer issues
- Maintain high CSAT scores while meeting average response time targets
- Continuously update knowledge base with new solutions and best practices
- Participate in ongoing training to enhance technical and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer support experience via chat or email
- Proficient in typing with minimum 50 WPM accuracy
- Strong problem-solving skills with ability to multitask
- Excellent written communication and empathy
- Ability to work flexible shifts including evenings/weekends
- Reliable high-speed internet connection and quiet home office