Job Description
Join ConnectCare Solutions as a Full-Time Chat Support Specialist and become the digital frontline for our valued customers in Fort Worth. We're seeking empathetic communicators to deliver exceptional service through real-time chat channels while working in our modern downtown office. This role offers immediate start, competitive benefits, and growth opportunities in North Carolina's thriving tech support sector. If you thrive in fast-paced environments and excel at written communication, apply today to launch your customer service career!
Responsibilities
- Deliver real-time chat support for technical inquiries and account issues
- Maintain accurate customer records in CRM systems
- Collaborate with Tier 2 teams for complex technical escalations
- Adhere to SLAs with 95%+ customer satisfaction targets
- Document resolutions and contribute to knowledge base articles
- Participate in weekly training on product updates and soft skills
- Monitor chat queues during assigned shifts
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years in customer support or chat-based roles
- 60+ WPM typing speed with 98% accuracy
- Proficiency in Zendesk and Salesforce platforms
- Ability to multitask across 3+ concurrent chats
- Strong written communication in English (bilingual Spanish a plus)
- Flexible availability including weekends and holidays
- Valid Texas ID and reliable transportation