Job Description
Join our award-winning customer support team and deliver exceptional experiences through live chat! We're urgently hiring motivated Chat Support Specialists for immediate start in San Jose, CA. This role offers competitive pay, flexible scheduling, and rapid career growth opportunities in a tech-forward environment.
As a key member of our support ecosystem, you'll resolve complex customer inquiries, build lasting relationships, and contribute to our industry-leading satisfaction metrics. If you thrive in fast-paced digital interactions and want to make an immediate impact, apply today!
Responsibilities
- Handle high-volume customer inquiries via live chat with 95%+ satisfaction rate
- Resolve technical issues, billing concerns, and product questions using CRM tools
- Collaborate with Tier 2 support for escalated cases with 15-minute SLA
- Document interactions and update customer records in real-time
- Proactively identify opportunities for process improvement
- Maintain deep product knowledge across SaaS platforms
Qualifications
- 1+ years of customer support experience via digital channels
- Exceptional written communication with 70+ WPM typing speed
- Proficiency in Zendesk, Intercom, or similar chat platforms
- Ability to multitask across 3-4 concurrent chats
- Strong problem-solving skills with analytical mindset
- Available for flexible shifts including weekends