Job Description
Join the Team That Listens.
Are you a dedicated problem-solver looking for a stable career? Apex Connect Solutions is currently hiring Chat Support Specialists for our Columbus, Ohio location. We pride ourselves on delivering exceptional customer experiences and offer a comprehensive Paid Training Program to help you succeed.
As a key member of our support team, you will be the voice of our brand, assisting clients through real-time chat interactions. We value integrity, communication, and growth, making this the perfect opportunity to launch or advance your career in customer service.
What We Offer:
- Competitive hourly wage ($18 - $22/hr)
- Comprehensive Paid Training (No experience needed)
- Health, Dental, and Vision Insurance
- Employee Assistance Programs (EAP)
- Career Advancement Opportunities
Responsibilities
- Respond to incoming customer inquiries via live chat with empathy and professionalism.
- Diagnose customer issues and provide accurate solutions or escalate complex problems to the appropriate department.
- Maintain accurate records of all interactions and transactions in the CRM system.
- Adhere to company guidelines, scripts, and quality assurance standards during every shift.
- Collaborate with team leads to identify trends in customer feedback and improve service delivery.
- Stay up-to-date on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED is required.
- Excellent written communication skills and typing speed (minimum 40-45 WPM).
- Previous customer service experience is a plus, but we provide Paid Training for qualified candidates.
- Must be available to work the Night Shift (Shift times vary, please inquire).
- Reliable home internet connection and a quiet workspace are essential.
- Ability to multitask and stay calm under pressure.