Job Description
Join our elite team as a Night Shift Customer Service Representative in Atlanta, GA! We're seeking dedicated professionals to deliver exceptional service during our peak hours. Enjoy comprehensive paid training, competitive benefits, and a supportive work environment designed for career growth. If you thrive in fast-paced settings and excel at problem-solving, this is your opportunity to shine!
Responsibilities
- Handle high-volume inbound/outbound calls and digital inquiries with professionalism
- Resolve customer issues using CRM tools and multi-channel support systems
- Document interactions accurately in Salesforce while maintaining HIPAA compliance
- Collaborate with cross-functional teams to resolve escalated concerns
- Meet/exceed quality metrics for call resolution and customer satisfaction
- Proactively identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication and conflict resolution skills
- Ability to work independently in a remote-friendly night shift setting
- Flexibility to adapt to changing schedules and priorities
- Basic knowledge of healthcare industry (if applicable)