Job Description
Join CityConnect Solutions as a Local Customer Service Representative and kickstart your career with our comprehensive paid training program! We're seeking enthusiastic individuals in Oklahoma City to deliver exceptional support to our community-focused clients. No prior experience required – we'll equip you with all the tools needed to succeed.
This entry-level role offers a supportive environment where you'll develop valuable customer service skills while making a tangible impact locally. Enjoy competitive pay, benefits, and clear pathways for advancement within our growing organization.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve product/service issues using established protocols and resources
- Document all interactions accurately in our CRM system
- Collaborate with team members to ensure consistent service quality
- Participate in ongoing training to enhance product knowledge and service skills
- Meet performance metrics including response times and customer satisfaction scores
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – paid training provided
- Strong verbal communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our Oklahoma City office
- Must pass background check and drug screening