Job Description
Join LocalCare Connect's award-winning support team and enjoy the freedom of daily pay! We're seeking tech-savvy Chat Support Specialists in Seattle to deliver exceptional customer experiences. This remote contract role offers immediate start, flexible scheduling, and competitive compensation. Help local businesses thrive while building your career in customer service excellence.
Perks You'll Love:
- Daily pay via direct deposit
- Comprehensive paid training
- Health benefits available
- Performance-based bonuses
- Flexible 24/7 shift options
Responsibilities
- Resolve customer inquiries via live chat within 90-second response time
- Document interactions using Zendesk CRM with 100% accuracy
- Collaborate with Tier-2 teams for complex issue escalation
- Maintain 95% customer satisfaction score through empathetic communication
- Participate in weekly training sessions for product knowledge updates
- Identify trends in customer feedback for process improvement
- Adhere to HIPAA compliance standards for sensitive information
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 45 WPM typing speed with 98% accuracy
- 1+ years customer service experience in tech/healthcare
- Proficiency in CRM platforms (Zendesk/Salesforce)
- Exceptional written communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office
- Washington state residency required for local contracts