Job Description
Join ConnectHub Solutions as a Full-Time Chat Support Specialist and become the digital face of our brand! We're seeking empathetic communicators to deliver exceptional customer experiences through live chat. This hybrid role offers competitive pay, comprehensive benefits, and growth opportunities in our dynamic team culture.
What We Offer:
- Competitive salary + performance bonuses
- Comprehensive health/dental/vision benefits
- Professional development stipend
- Modern remote-first work environment
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues using knowledge base resources
- Document interactions and update CRM systems
- Collaborate with escalation teams for complex issues
- Maintain 95% customer satisfaction score
- Participate in weekly product training sessions
- Identify trends to improve support workflows
Qualifications
- 2+ years customer service experience
- 50+ WPM typing speed with 98% accuracy
- Proficiency in Zendesk/Intercom platforms
- Exceptional written communication skills
- Ability to multitask across 5+ chats
- Associate degree or equivalent experience
- Authorized to work in USA
- Flexible availability including weekends