Job Description
Launch your career in customer service with PhillyConnect Solutions! We're seeking enthusiastic Chat Support Specialists to join our Philadelphia-based team immediately. No prior experience required – we provide comprehensive paid training. Enjoy a collaborative environment, competitive benefits, and the opportunity to grow within our award-winning tech company. Join us in delivering exceptional customer experiences while advancing your professional journey.
Responsibilities
- Provide real-time chat support to customers via web-based platform
- Resolve inquiries regarding products, services, and account information
- Document customer interactions and maintain accurate case records
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Excellent written communication skills
- Ability to multitask in fast-paced digital environment
- Strong problem-solving abilities
- Basic computer proficiency with typing speed (30+ WPM)
- Positive attitude and customer-focused mindset
- Reliable internet connection for remote work
- Authorization to work in the United States