Job Description
Are you a dedicated problem-solver with a passion for helping people? TechSolutions US is currently seeking a skilled Chat Support Specialist to join our dynamic team in Denver, CO. We are looking for individuals who are ready to start immediately and thrive in a fast-paced, customer-centric environment.
In this role, you will be the first point of contact for our clients, providing real-time assistance through live chat platforms. If you have excellent written communication skills and a knack for troubleshooting, we want to hear from you.
Why Join Us?
- Immediate Start: Onboard and begin supporting customers within days.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Growth Opportunities: Clear pathways for advancement within the company.
- Modern Tools: Work with the latest CRM and support software.
Responsibilities
- Provide exceptional, real-time chat support to customers via various digital platforms.
- Diagnose and resolve technical issues, product inquiries, and billing questions efficiently.
- Maintain a high level of customer satisfaction by ensuring clear and empathetic communication.
- Document all customer interactions, resolutions, and feedback in the CRM system accurately.
- Collaborate with the technical team and product management to escalate complex issues.
- Adhere to all company scripts, policies, and quality assurance standards.
Qualifications
- High school diploma or equivalent; some college or technical training is preferred.
- Previous experience in customer service, technical support, or chat support is a plus but not required.
- Excellent written English with a focus on grammar, spelling, and tone.
- Fast typing speed (minimum 35-40 words per minute).
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work full-time, including evenings, weekends, and holidays as required.