Job Description
Join our award-winning customer support team and make an immediate impact! ConnectServe Solutions is seeking motivated Chat Support Specialists for part-time roles in Charlotte, NC. This is your opportunity to launch a flexible career in tech with no experience required – we provide comprehensive training!
As a key member of our support ecosystem, you'll deliver exceptional digital customer experiences through live chat channels. Perfect for students, career-changers, or those seeking supplemental income. Enjoy remote work options, competitive pay, and a supportive team environment.
What We Offer:
- Flexible 20-30 hour weekly schedule
- Comprehensive paid training
- Performance-based bonuses
- Free premium tech tools
- Career advancement opportunities
Responsibilities
- Handle 15-20 concurrent customer chats via our proprietary platform
- Resolve technical inquiries, billing questions, and product guidance
- Document all interactions using Zendesk ticketing system
- Collaborate with Tier 2 support for complex issue escalation
- Maintain 95% customer satisfaction score metrics
- Participate in weekly performance improvement sessions
- Adhere strictly to HIPAA and PCI compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 45 WPM typing speed with 98% accuracy
- Experience with CRM software (Salesforce/ZenDesk a plus)
- Exceptional written communication skills
- Ability to multitask in fast-paced digital environments
- Basic troubleshooting for software/hardware issues
- Reliable high-speed internet connection
- Availability for evening/weekend shifts