Job Description
Are you a great communicator looking for an exciting new opportunity? Philly Customer Solutions is seeking a dedicated Chat Support Specialist to join our growing team in Philadelphia, PA.
We offer an Immediate Start for qualified candidates. This role is perfect for individuals looking to kickstart their career in customer service with a top-tier company. You will interact with customers via live chat, providing friendly, professional, and efficient solutions to their inquiries.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive training program for new hires.
- Flexible schedule options.
- Opportunity for career advancement within the company.
If you are ready to start working today and want to make a difference for our customers, we want to hear from you.
Responsibilities
- Respond to customer inquiries via live chat in a timely and professional manner.
- Resolve customer issues and questions efficiently while maintaining a positive tone.
- Log all interactions and support tickets into the CRM system accurately.
- Assist customers with product information, account details, and troubleshooting steps.
- Collaborate with the support team to improve response times and quality of service.
- Identify and escalate complex issues to the senior team when necessary.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Excellent written communication skills and grammar.
- Typing speed of at least 40 WPM.
- Strong customer service orientation and empathy.
- Reliable internet connection and a quiet workspace.
- Ability to work full-time hours, including evenings and weekends as needed.