Job Description
Join our elite customer revolution! NexusConnect Solutions is hosting a special hiring event for talented Chat Support Specialists in Los Angeles, CA and New York, NY. We're seeking empathetic communicators to deliver exceptional digital customer experiences.
As a cornerstone of our success, you'll resolve inquiries with speed and precision while building lasting client relationships. This role offers comprehensive training, career advancement paths, and a dynamic team environment where your voice matters.
What We Offer:
- Competitive hourly pay ($22-$28) + performance bonuses
- Full benefits package (health/dental/vision)
- Flexible scheduling options
- Professional development stipends
- Modern remote-first hybrid work model
Responsibilities
- Deliver exceptional real-time customer support via live chat platform
- Resolve technical inquiries, billing issues, and product questions
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed SLA targets for response time and resolution rate
- Proactively identify process improvement opportunities
- Train on new products/services and support protocols
Qualifications
- 1+ years customer service experience (chat/email preferred)
- Exceptional written communication skills with professional tone
- Ability to multitask 3-4 conversations simultaneously
- Proficiency with CRM tools (Zendesk, Salesforce, etc.)
- Strong problem-solving and de-escalation abilities
- High school diploma; college degree or certification a plus
- Available for hybrid work in Los Angeles or NYC