Job Description
Join TechConnect Solutions as a Full-Time Chat Support Specialist in Fort Worth, TX! We're seeking empathetic communicators to deliver exceptional customer experiences through real-time chat support. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. Work in a collaborative environment where your problem-solving skills make a direct impact on customer satisfaction.
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy
- Resolve technical issues, billing concerns, and product questions
- Document interactions and maintain detailed case histories
- Collaborate with technical teams for complex issue escalation
- Meet or exceed productivity and quality metrics
- Contribute to knowledge base improvements
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer support experience preferred
- Excellent typing skills (60+ WPM) and multitasking ability
- Strong written communication and problem-solving skills
- Proficiency with CRM software and chat platforms
- Ability to work independently and as part of a team
- Flexible availability including evenings/weekends
- Immediate availability required