Job Description
Join our award-winning customer support team as a Chat Support Specialist! We're urgently seeking empathetic communicators to deliver exceptional remote customer experiences from the comfort of your home in Austin. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within a rapidly scaling tech company. Be the voice of our brand while solving complex issues for enterprise clients across the US.
Why TechFlow? Flexible scheduling, professional development stipends, and a collaborative virtual environment where your impact is recognized daily.
Responsibilities
- Resolve customer inquiries via real-time chat with first-contact resolution rate >85%
- Document cases accurately in CRM system with detailed resolution notes
- Collaborate with technical teams to troubleshoot complex product issues
- Maintain customer satisfaction scores above 95% through personalized support
- Identify process improvement opportunities and escalate systemic issues
- Adhere to SLA metrics while maintaining quality service standards
- Participate in weekly team training sessions to enhance product knowledge
Qualifications
- Minimum 1 year experience in customer support or chat-based roles
- Exceptional written communication with flawless grammar/spelling
- Proficiency in Zendesk, Intercom, or similar support platforms
- High-speed home internet (minimum 50 Mbps) and quiet workspace
- Ability to multitask across 3-4 chat conversations simultaneously
- Strong problem-solving skills with logical troubleshooting approach
- Residency in Austin, TX required for local compliance
- Available to work flexible shifts including weekends