Job Description
Join TechConnect Solutions' elite customer support team as a Chat Support Specialist! We're hosting exclusive hiring events for full-time positions in Los Angeles and New York, offering competitive salaries and career growth opportunities. Deliver exceptional customer experiences through real-time chat while becoming part of a dynamic, tech-forward environment.
What We Offer:
- Comprehensive benefits package including health/dental/vision
- 401(k) with company matching
- Professional development stipend
- Hybrid work flexibility post-training
- Collaborative startup culture
Responsibilities
- Respond to customer inquiries via live chat within 60-second SLA
- Resolve technical issues using CRM tools and knowledge base
- Document interactions and maintain accurate case histories
- Collaborate with engineering teams on product feedback
- Meet monthly CSAT and resolution rate targets
- Participate in quarterly product training sessions
- Identify process improvements for chat workflows
Qualifications
- 2+ years of chat support experience
- Proficiency in Zendesk, Intercom, or similar platforms
- Exceptional written communication skills
- Ability to multitask across 5+ concurrent chats
- Strong problem-solving with SaaS products
- Available for on-site hiring events in LA/NY
- Associate degree or equivalent experience required