Job Description
Join our award-winning customer support team as an Entry-Level Chat Support Specialist in Chicago! We're seeking motivated individuals with no prior experience to provide exceptional digital support through live chat channels. Our comprehensive 4-week paid training program will equip you with the technical expertise and soft skills needed to thrive in this remote-friendly role. Enjoy competitive compensation, flexible scheduling options, and clear career advancement paths into senior support or team leadership positions. What You'll Gain: Industry-recognized certifications, mentorship from support veterans, and access to our professional development fund.
Responsibilities
- Deliver prompt, accurate solutions via live chat for 50+ daily customer inquiries
- Maintain detailed case notes in Zendesk while adhering to SLA protocols
- Collaborate with Tier 2 engineers for complex technical escalations
- Proactively identify upsell opportunities for premium service packages
- Participate in weekly knowledge base improvement initiatives
- Contribute to team performance metrics (CSAT, FCR, AHT targets)
- Attend monthly cross-departmental training sessions
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Exceptional written communication skills with native English fluency
- Type 50+ WPM with 98% accuracy in simulated chat assessments
- Proficient with Windows OS and browser troubleshooting basics
- Ability to multitask across 3-4 concurrent chat sessions
- Comfortable working 40-hour weekly schedule including weekends
- Valid Illinois work authorization and reliable internet connection
- Positive attitude and willingness to learn new technologies