Job Description
Join ConnectCare Solutions' dynamic team as a Chat Support Specialist! We're hosting an exclusive hiring event for motivated individuals seeking flexible, weekly-paying roles in Richmond, VA. Provide exceptional customer service through our digital chat platform while enjoying competitive pay and a supportive work environment. No weekends or nights required!
Why Join Us?
- Weekly paychecks
- Comprehensive paid training
- Flexible scheduling options
- Growth opportunities into senior roles
Responsibilities
- Respond to customer inquiries via live chat within 30-second SLA
- Resolve technical issues and product questions using knowledge base
- Document interactions accurately in CRM system
- Collaborate with team members to resolve complex cases
- Identify upsell opportunities for premium services
- Maintain positive customer satisfaction scores
- Participate in weekly performance reviews
Qualifications
- High school diploma or equivalent (required)
- Minimum 1 year customer service experience
- 60+ WPM typing accuracy
- Proficient in CRM software (e.g., Zendesk)
- Exceptional written communication skills
- Ability to multitask in fast-paced environment
- Reliable high-speed internet connection
- Available for 3-5 day/week shifts