Job Description
Join our award-winning support team as a Chat Support Specialist! We're seeking motivated individuals to deliver exceptional customer experiences through live chat channels. No prior experience required – we provide comprehensive paid training to set you up for success. Enjoy a competitive salary, comprehensive benefits, and career advancement opportunities in Indianapolis's thriving tech sector.
What We Offer:
• 3-week paid training program
• Health/dental/vision insurance
• 401(k) with company match
• Remote work flexibility after training
• Tuition reimbursement program
Responsibilities
- Resolve customer inquiries via live chat within SLA targets
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities during support interactions
- Maintain 95% customer satisfaction score
- Participate in weekly team training sessions
- Contribute to knowledge base improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 60+ WPM typing speed with 95% accuracy
- Exceptional written communication skills
- Ability to multitask in fast-paced environments
- Proficient with Microsoft Office suite
- Customer service mindset with empathy focus
- Reliable high-speed internet connection
- Available for flexible shifts including weekends