Job Description
Join our award-winning call center team in San Francisco! We're urgently seeking motivated Customer Service Representatives to provide exceptional support to Fortune 500 clients. This is your chance to launch a rewarding career with competitive pay, comprehensive benefits, and immediate start opportunities. No experience necessary – we provide full paid training!
What We Offer:
- Starting wage: $22-$28/hour + performance bonuses
- Comprehensive health/dental/vision benefits
- 401(k) with company matching
- Paid training and career development
- Modern downtown office with free transit pass
Responsibilities
- Handle 50-70 inbound/outbound calls daily with professionalism
- Resolve customer inquiries using CRM systems (Salesforce/Zendesk)
- Meet/exceed KPIs: 85% CSAT, <30s AHT, 98% adherence
- Document interactions accurately in real-time
- Collaborate with support teams for complex issues
- Maintain product knowledge through continuous learning
- Support weekend/holiday shifts as needed
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Exceptional verbal/written communication skills
- Ability to type 35+ WPM with 95% accuracy
- Proficiency in Windows OS and web applications
- Flexibility to work evenings/weekends (4-on/4-off schedule)
- Passionate about problem-solving and customer advocacy
- Bilingual (Spanish) candidates highly valued